bitbat is committed to providing a safe, fair, and enjoyable gambling environment for every player in Bangladesh. Our responsible gaming programme gives you full control over your play — including deposit limits, cooling-off periods, and self-exclusion tools — so that gambling always remains a form of entertainment, never a source of harm.
Gambling is for adults aged 18 and above only. Play responsibly.
Every bitbat account comes with a full suite of responsible gaming tools, available at any time from your account settings or via our 24/7 support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your bitbat account. Once a limit is in place, it cannot be increased for a mandatory cooling period of 24 hours, giving you genuine control over your spending.
Define how long a single gaming session can last before you receive a reminder or are automatically logged out. Session time awareness is one of the most effective habits for maintaining a healthy relationship with gambling.
Need a short break from gambling? bitbat's time-out tool lets you pause your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or access the casino.
If you feel that gambling is no longer under your control, bitbat offers a self-exclusion option that closes your account for a minimum of 6 months or permanently. Self-exclusion requests are processed immediately and cannot be reversed before the chosen period ends.
bitbat can display periodic reality-check notifications during your session, reminding you how long you have been playing and how much you have wagered. These prompts help you stay aware of your activity without disrupting your enjoyment.
Our dedicated support team is available around the clock via live chat. Whether you want to activate a limit, discuss a concern, or request immediate self-exclusion, our team responds promptly and with complete confidentiality.
bitbat operates an absolute minimum age policy. No person under the age of 18 years may register an account, deposit funds, or participate in any betting or casino activity on this platform. This is not merely a legal requirement — it is a moral commitment we take seriously.
Every player is required to complete identity verification before their first withdrawal, and bitbat reserves the right to request age-verification documents at any stage of the account lifecycle. If a player is found to be under 18, their account is closed immediately, all funds are frozen, and the matter is reviewed in accordance with our Terms & Conditions.
When creating an account, you confirm that you are aged 18 or above by agreeing to our Terms & Conditions. Providing false information about your age is a breach of these terms and may constitute a criminal offence.
Prior to processing your first withdrawal, bitbat requires a copy of a valid government-issued ID — such as your National Identity Card (NID) or passport — confirming your name, date of birth, and photograph.
Our compliance team reviews submitted documents, typically within 24 hours. If documents confirm that a player is under 18, the account is closed immediately and all deposits are returned to the original payment source.
bitbat may request updated documentation at any point if there are grounds to question a player's age or identity. Accounts are suspended during any open age-verification review.
Gambling is meant to be an enjoyable pastime. However, for a small number of people it can develop into a behaviour that causes financial, emotional, and social harm. Recognising the early warning signs is the first and most important step toward getting things back on track.
If you honestly answer "yes" to several of the questions in the self-assessment checklist on this page, we strongly encourage you to use one of bitbat's account protection tools or to reach out to our support team for a confidential conversation.
Problem gambling does not only affect the person gambling — it can have a significant impact on family members, friends, and colleagues. If someone close to you is showing these signs, you can contact our support team on their behalf.
Chasing losses. Continuing to gamble — often with increasing bet sizes — in an attempt to recover money that has already been lost, rather than accepting the outcome and stopping.
Gambling beyond your means. Spending money on gambling that was set aside for essential expenses such as rent, bills, food, or family needs in Dhaka, Chittagong, or wherever you live.
Inability to stop. Feeling a compulsion to keep playing even when you want to stop, or finding that attempts to cut back are unsuccessful.
Preoccupation with gambling. Spending significant time thinking about gambling, planning the next session, or reliving past wins and losses when not actively playing.
Concealing gambling activity. Hiding the extent of your gambling from family members, lying about how much time or money is spent, or using separate payment accounts to obscure transactions.
Borrowing money to gamble. Taking loans — from friends, family, or financial institutions — specifically to fund gambling activity, or using credit cards and bKash/Nagad advances for deposits.
Gambling to manage emotions. Turning to gambling as a way to escape stress, anxiety, depression, or personal problems, rather than addressing the underlying issue directly.
Answer these questions honestly. If you answer "yes" to three or more, consider using one of bitbat's responsible gaming tools or contacting support.
I have gambled with more money than I could comfortably afford to lose.
I have felt irritable or restless when trying to reduce or stop gambling.
I have lied to family or friends about how much I gamble or how much I have lost.
I have returned to gambling the day after a loss to try to win back my money.
I have borrowed money or sold possessions to finance gambling activity.
I have missed work, study, or important family commitments because of gambling.
I have felt that gambling is the primary way I relax or escape from daily stress.
bitbat's deposit limit system lets you define exactly how much money you are comfortable putting into your account over any given time period. Limits apply to all deposit methods, including bKash, Nagad, Rocket, Upay, and bank transfers.
Once a deposit limit is set, it takes effect immediately. Reducing a limit applies without delay. Increasing a limit requires a mandatory 24-hour cooling-off period before it becomes active — a deliberate safeguard to prevent impulsive decisions during moments of frustration or emotional distress.
To set or adjust your deposit limits, log in to your bitbat account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly via live chat.
| Limit Type | Period | Effect When Reduced | Effect When Increased |
|---|---|---|---|
| Daily Deposit Limit | Resets every 24 hours | Immediate | After 24-hour review |
| Weekly Deposit Limit | Resets every 7 days | Immediate | After 24-hour review |
| Monthly Deposit Limit | Resets every 30 days | Immediate | After 24-hour review |
| Session Time Limit | Per login session | Immediate | Immediate |
| Time-Out (Short Break) | 24 hours – 6 weeks | Immediate lock | Cannot be shortened |
| Self-Exclusion | 6 months – Permanent | Immediate closure | Irreversible during period |
All monetary limits apply across all deposit methods. Limits are tied to your account, not to a specific payment method. Contact support to confirm your current limit settings at any time.
Self-exclusion is the most comprehensive account protection tool available on bitbat. It is designed for players who feel that they need a significant or permanent break from gambling.
A temporary exclusion lasting 6 months. At the end of the period, you must actively contact support to request account reinstatement — it is not automatic.
A longer break of 12 months for players who need more time away. The same reinstatement process applies at the end of the period.
A lifetime exclusion that permanently closes your account. This cannot be reversed. Any pending withdrawals at the time of request will be processed and returned.
If gambling has become a problem for you or someone you care about, reaching out is the right move. bitbat's support team is here for you, and there are broader resources available too.
Available 24 hours a day, 7 days a week, directly on the Platform. Our support agents can activate any responsible gaming tool on your behalf, discuss your situation privately, and help you take immediate action.
Send your concerns or requests to [email protected]. Use the subject line "Responsible Gaming" to ensure your message is routed directly to our dedicated player welfare team for a prompt response.
Sometimes the most helpful first step is speaking honestly with a family member or close friend about your gambling habits. Many people in Bangladesh find that having an open conversation reduces the isolation that often accompanies problem gambling.
Gambling is most enjoyable when it stays within your control. Browse our games, read the FAQ for more help, or log in to manage your account limits today.